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China Consumer Association: online game products shall not falsely publicize or mislead consumers

2020-03-03 00:00:00Source: The people.net people.

According to the website of China Consumer Association, during the epidemic prevention period, consumers set off a trend of "house economy" at home. In this context, online games have become the entertainment choice of many consumers, and the consumption disputes of some paid online games have become increasingly prominent. The China Consumer Association pointed out that online game operators should ensure that the actual effect of game products is consistent with the publicity, and should not make false publicity or mislead consumers. It is understood that in the near future, China Consumer Association has received many consumers' responses to online game consumption disputes. After preliminary sorting out, the main problems are: first, the actual effect is not consistent with the publicity. Some online game operators publicize the selling points of game products through copywriting, video and other forms, such as character image, props and their functions, special effects, etc., but their actual effect in the game is inconsistent with the publicity. According to the analysis of China Consumer Association, the second paragraph of Article 23 of the law on the protection of consumers' rights and interests stipulates that "if an operator indicates the quality of a commodity or service by advertisement, product description, physical sample or other means, it shall ensure that the actual quality of the commodity or service it provides is consistent with the quality indicated."

Tags: Game li
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